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Info
Select 6
Frequently Asked Questions
This page answers questions of version 6 users.
Norton Anti-Virus
We have some reports that Norton Anti-Virus can corrupt Info Select
data. If you experience this problem, disable the Script Blocking feature.
A corrupted file might be salvageable by doing the above and then trying
to load the file again. We encourage you to write to Symantec if you
encounter this problem. We would like feedback from users who experience
this problem - submit your feedback here. We believe this problem is not
encountered by most users.
Deletions not synced across network.
Update to current release.
Why is my menu missing?
Try updating Hhctrl.ocx from the Windows 98 CD.
Why can't I access the help screens?
If you can't access help or get an HHCTRL.OCX error you are missing
the newer Microsoft help engine called HTML-help (supported in Windows 98
and up). Please download at
http://download.microsoft.com/download/msdnlib/Install/1.32/W9X2KMeXP/EN-US/hhupd.exe .
Why can't I find a command on the menus?
Try changing your selection in Help | Levels.
Why do I get a message
about "missing export comctl32.dll"?
Click here to
allow for the new toolbar style; then in Info Select choose Tools | Options | View and in
the Bars group enable all the checkboxes.
Why can't I see the toolbar buttons?
See the above answer.
Can I run two different versions of Info Select at the same time?
This can create complications. We don't recommend it.
How do I print the documentation?
Choose Help | Contents. Select the topic you want to print or the root
topic at the top of the left pane to print everything. Click the Print
button.
When I close the application, I cannot open it again
without getting an error.
Uncheck Tools | Options | View | Place application icon in system tray
while running. When this option is checked closing the app only minimizes
the app to the tray.
Why does the Transporter work differently from prior
versions?
Version 6 transfers text in Rich Text Format, while version 5 used
plain text. To obtain the same results as in Info Select 5, use CTRL-C to
copy selected text and then go to Info Select and choose Edit | Paste
Special | Plain text.
Info Select for Palm difficulty after installing
version 6.
Please download and reinstall the
current Info Select for Palm. Then carefully follow the instructions in
the Palm help "Synchronization" section.
How can I paste images without using OLE?
Version 6 handles images in BMP and JPEG format. Other formats are
stored as shortcuts or OLE objects. To insert an image into a Note without
OLE, put a BMP or JPEG image on the clipboard and paste the clipboard into
the Note. Or choose File | Import to import an image from your hard disk
and then copy the imported image into the Note.
Can I use Info Select for AOL email?
AOL uses a proprietary email method that is not compatible with most
email software, including Info Select. To use Info Select email we
recommend that you get a real email account (one that supports the
standard POP3 method) and continue to use AOL for
its many non-email functions. Free e-mail accounts are available from http://directory.google.com/Top/Computers/Internet/E-mail/Free/POP3. You can enable automatic forwarding from your AOL account to
your real email account.
Why did new text change to red?
Uncheck Format | Track Changes | Highlight.
Did the Reports feature change?
Yes, several changes were made to the Reports feature to make it
easier to use. Please see Help | Contents | Reports for details.
How can I print scanned images?
Select the image. Choose Edit | Copy. Choose Insert | Note. Click
inside the Note in the workspace. Choose Edit | Paste. Choose File |
Print.
Error: "This application uses Ctl3d32.dll, which
is not the correct version"
Another app installed an incorrect version of ctl3d32.dll. The indicated file is used only by the setup program. Please ignore
the error. Info Select will be installed correctly.
To resolve any problems with ctl3d32.dll: 1) Close open programs. 2)
Download this file for Win 95 or this
file for Win 98 to c:\temp. 3) Double
click on the downloaded exe file - the new file will be unzipped to the
proper place.
Can't open application
If you are running Windows 2000, try deleting
c:\program files\info select\stats.txt
Error "Power-loss file (.PLF). Unable to save to this file." occurs
repeatedly
Check that noone else is using the file and that you have write
privileges to it. Or, in the Info Select directory, rename the corresponding
.bak file to .bk2 and rename .plf if it exists to .pl2.
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